Saturday, October 18, 2025

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Security Alert: Unusual login activity

About an unusual sign-in activity on your account:

 

We detected unusual sign-in activity on your Capital One account.

IP Address & Location: 172.59.16.205. San Jua, Puerto Rico

For your protection, we have temporarily placed a hold on your account until you review this activity.

 

  1. iOS
  2. Sign in to the Capital One Mobile app on your mobile device.
  3. Tap your profile photo.
  4. Select Security then mobile app verification.
  5. Tap the toggle switch next to mobile app verification to turn this feature on.
  1. Android
  2. Sign in to the Capital One Mobile app on your mobile device.
  3. Tap your profile photo.
  4. Select Security then Manage My Devices.
  5. Tap the toggle switch next to the name of the device you’re currently using.

If this was you, please confirm to continue using your account. If not, we strongly recommend changing your password immediately.

Your safety and security are important to us. Thank you for choosing Capital One.

If you didn’t make this change, please visit our Information Protection Center.

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