Sunday, September 14, 2025

Urgent Action: Unusual purchased detected on your account

Do you recognize this purchase?

About your Capital One credit card

We have detected a recent transaction on your Capital One credit card. To ensure the security of your account, please confirm whether you or an authorized user initiated the purchase detailed below:

Date Merchant Name Amount Outcome
September 14, 2025 AMZN *AMAZON*Y79392E72 $4626.01 Pending

Some things to consider when reviewing your purchase:

  • If you respond yes, declined transactions will stay declined. After responding, try your card again.
  • To cancel a legitimate purchase, contact the merchant directly.
  • A pre-authorization can differ from your transaction amount because merchants (typically gas stations) estimate your amount (usually $1–$100) before the transaction is complete.

If you’ve already resolved this, you can ignore this email or sign in to your account to check out the details.

To speak to a customer representative in Spanish, please call us at the number on the back of your card. / Para hablar con un representante de servicio al cliente en español, por favor llámanos al número que aparece en el reverso de tu tarjeta.

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